Tourism API refunds

The short version

You can cancel a plan at any time from your account, and it keeps working to the end of the period you have paid for. The unused part of a period is not paid back.

We refund when the mistake is ours: a charge made twice, a charge after a cancellation that had already taken effect, or a fault on our side that stopped the API working and that we could not fix.

How it works

1. Cancel your plan from your account, if you have not already.
2. Ask for a refund with the form below. It becomes a ticket, under Billing.
3. Our answer comes in My tickets on /support, and we email you when it does.

An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days. A refund cancels any partner commission on that sale. Please talk to us before opening a card dispute: while a dispute is open, the account can be paused.

Refunds are asked for only through this form, never by email.